Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Adam Roberts trading as Prysmos ("Prysmos", "we", "us", "our") collects, uses, and protects your personal information when you visit our website at prysmos.co.uk or contact us about our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Prysmos
Legal name: Adam Roberts / Prysmos
Address: 10 Mallard Walk, Biggleswade, Bedfordshire, SG18 8DY
Email: hello@prysmos.co.uk
Website: prysmos.co.uk

As a sole trader, Adam Roberts is the data controller for personal information collected through this website.

2. What Information We Collect

Information you provide to us

When you complete our contact form, we collect:

• Your name
• Your telephone number
• Your email address
• Any message or details you choose to include

We only collect the information you voluntarily provide. You are not required to share more than you wish to.

Information collected automatically

When you visit our website, we may collect certain technical information automatically, including:

• Your IP address (anonymised)
• Browser type and version
• Pages visited and time spent on each page
• How you arrived at our website (e.g. from a search engine or another website)
• Device type

This information is collected through cookies and analytics tools. Please see our Cookie Policy for full details.

3. How We Use Your Information

We use the information you provide through our contact form to:

• Respond to your enquiry
• Discuss your project requirements
• Provide quotes or proposals for our services
• Follow up on previous communications

We use automatically collected technical data to:

• Understand how visitors use our website
• Improve the content and user experience of our website
• Monitor website performance

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Legitimate interests — to respond to enquiries and follow up on potential projects. We have assessed that our legitimate interest in responding to business enquiries does not override your rights and freedoms.
• Consent — for the use of non-essential cookies and analytics. You can withdraw your consent at any time via our cookie preference centre.
• Pre-contractual steps — where your enquiry leads to a discussion about entering into a contract for our services.

5. How We Store and Protect Your Data

Enquiries submitted through our contact form are:

• Sent directly to our secure business email inbox
• Stored within our WordPress website database

We take reasonable steps to protect your data from unauthorised access, loss, or misuse. Our website is served over HTTPS and we keep software updated regularly.

We do not store payment card details. Any invoicing or payment arrangements are handled separately and securely.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry and contact data — up to 2 years from the date of last contact, or longer if a client relationship develops and retention is required for legal or contractual reasons
• Analytics data — in line with our cookie retention settings (up to 12 months)

When data is no longer needed, it is securely deleted.

7. Who We Share Your Data With

We do not sell, rent, or trade your personal data to any third party.

We may share limited data with the following trusted third-party services that help us operate our website and business:

• Google Analytics (Google LLC) — website analytics. Google may process data on servers outside the UK. Google is certified under appropriate data transfer frameworks. You can opt out via our cookie preferences.
• WordPress / Hosting provider — our website and form submissions are stored on our hosting platform.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

8. International Data Transfers

Some of our third-party service providers, such as Google, are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions recognised under UK law.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to our processing of your data where we rely on legitimate interests
• Right to data portability — you can request your data in a portable, machine-readable format
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@prysmos.co.uk. We will respond within one calendar month.

You also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

10. Cookies

We use cookies on our website. For full details of the cookies we use, why we use them, and how to manage your preferences, please see our Cookie Policy.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

12. Children's Privacy

Our website and services are directed at businesses and are not intended for use by children under the age of 16. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@prysmos.co.uk
Post: Adam Roberts / Prysmos, 10 Mallard Walk, Biggleswade, Bedfordshire, SG18 8DY